Sprint says they cant fix it???

William Hershman · Joined: 16 Aug 2007 Posts: 15

One of the phones on my plan works just fine for outgoing calls, and for
outgoing and incoming text. But incoming calls go straight to some T-Mibile
voice mail system. Just started happening Dec 16th, I've called Sprint
(*2) every day since and they say that they are "still processing " this
problem.

Anyone got an idea what I can do at this point? It's getting very old.

Archived from group: alt>cellular>sprintpcs

Steve Sobol · Joined: 25 Jul 2007 Posts: 291

On 2007-12-31, William Hershman wrote:
> One of the phones on my plan works just fine for outgoing calls, and for
> outgoing and incoming text. But incoming calls go straight to some T-Mibile
> voice mail system. Just started happening Dec 16th, I've called Sprint
> (*2) every day since and they say that they are "still processing " this
> problem.

Have you checked the call forwarding settings on your phone? Maybe have
Sprint look at your call forwarding settings in the system?

> Anyone got an idea what I can do at this point? It's getting very old.

I find it rather odd that you'd be going to a T-Mobile voice mail system
from a Sprint phone.

--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol

Ron · Joined: 26 Oct 2007 Posts: 95

On Mon, 31 Dec 2007 02:43:08 GMT, "William Hershman"
wrote:

>One of the phones on my plan works just fine for outgoing calls, and for
>outgoing and incoming text. But incoming calls go straight to some T-Mibile
>voice mail system. Just started happening Dec 16th, I've called Sprint
>(*2) every day since and they say that they are "still processing " this
>problem.
>
>
>Anyone got an idea what I can do at this point? It's getting very old.
>

Call up Executive Services in Fort Worth and threaten to sue them for
losing "Valuable" voice mail. Sounds like they screwed up a number
port.

Google Executive Services for the 817 direct dial number.

CozmicDebris · Joined: 23 Oct 2007 Posts: 275

Ron wrote in@4ax.com:

> On Mon, 31 Dec 2007 02:43:08 GMT, "William Hershman"
> wrote:
>
>>One of the phones on my plan works just fine for outgoing calls, and
>>for outgoing and incoming text. But incoming calls go straight to
>>some T-Mibile voice mail system. Just started happening Dec 16th,
>>I've called Sprint (*2) every day since and they say that they are
>>"still processing " this problem.
>>
>>
>>Anyone got an idea what I can do at this point? It's getting very
>>old.
>>
>
> Call up Executive Services in Fort Worth and threaten to sue them for
> losing "Valuable" voice mail. Sounds like they screwed up a number
> port.

That's the answer- clog up the courts with frivolous lawsuits. Moron.

William Hershman · Joined: 16 Aug 2007 Posts: 15

"CozmicDebris" wrote in message @216.196.97.136...
> Ron wrote in
> @4ax.com:
>
>> On Mon, 31 Dec 2007 02:43:08 GMT, "William Hershman"
>> wrote:
>>
>>>One of the phones on my plan works just fine for outgoing calls, and
>>>for outgoing and incoming text. But incoming calls go straight to
>>>some T-Mibile voice mail system. Just started happening Dec 16th,
>>>I've called Sprint (*2) every day since and they say that they are
>>>"still processing " this problem.
>>>
>>>
>>>Anyone got an idea what I can do at this point? It's getting very
>>>old.
>>>
>>
>> Call up Executive Services in Fort Worth and threaten to sue them for
>> losing "Valuable" voice mail. Sounds like they screwed up a number
>> port.
>
> That's the answer- clog up the courts with frivolous lawsuits. Moron.
>

You know, you could make better money as a Sprint tech support rep, so don't
you waste your time on me. Don't waste it, don't waste your time on me.

Steve Sobol · Joined: 25 Jul 2007 Posts: 291

On 2007-12-31, William Hershman wrote:

> You know, you could make better money as a Sprint tech support rep, so don't
> you waste your time on me. Don't waste it, don't waste your time on me.

How about taking my advice from yesterday? By the way, I think threatening
a lawsuit is a stupid idea too.

--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol

William Hershman · Joined: 16 Aug 2007 Posts: 15

"Steve Sobol" wrote in message @amethyst.justthe.net...
> On 2007-12-31, William Hershman wrote:
>
>> You know, you could make better money as a Sprint tech support rep, so
>> don't
>> you waste your time on me. Don't waste it, don't waste your time on
>> me.
>
> How about taking my advice from yesterday? By the way, I think threatening
> a lawsuit is a stupid idea too.
>
>
> --
> Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
> Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
>

It's not forwarding. Sprint says they know exactly what the problem is but
they cannot, or most likely WILL not, fix it.
I believe I have cause to cancel without an ETF.

William Hershman · Joined: 16 Aug 2007 Posts: 15

"William Hershman" wrote in message $v_4.274@trnddc03...
>
> "Steve Sobol" wrote in message
> @amethyst.justthe.net...
>> On 2007-12-31, William Hershman wrote:
>>
>>> You know, you could make better money as a Sprint tech support rep, so
>>> don't
>>> you waste your time on me. Don't waste it, don't waste your time on
>>> me.
>>
>> How about taking my advice from yesterday? By the way, I think
>> threatening
>> a lawsuit is a stupid idea too.
>>
>>
>> --
>> Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
>> Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
>>
>
>
> It's not forwarding. Sprint says they know exactly what the problem is
> but they cannot, or most likely WILL not, fix it.
> I believe I have cause to cancel without an ETF.

On what would have been my final call, the problem has been resolved.

Jar-Jar Binks · Joined: 27 Sep 2007 Posts: 66

You cannot cancel without paying the ETF. That is the contract that you
agreed to with Sprint.

"William Hershman" wrote in message
news:%Odej.7745$ZI4.2610@trnddc08...
>
> "William Hershman" wrote in message
> $v_4.274@trnddc03...
>>
>> "Steve Sobol" wrote in message
>> @amethyst.justthe.net...
>>> On 2007-12-31, William Hershman wrote:
>>>
>>>> You know, you could make better money as a Sprint tech support rep, so
>>>> don't
>>>> you waste your time on me. Don't waste it, don't waste your time on
>>>> me.
>>>
>>> How about taking my advice from yesterday? By the way, I think
>>> threatening
>>> a lawsuit is a stupid idea too.
>>>
>>>
>>> --
>>> Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
>>> Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
>>>
>>
>>
>> It's not forwarding. Sprint says they know exactly what the problem is
>> but they cannot, or most likely WILL not, fix it.
>> I believe I have cause to cancel without an ETF.
>
>
> On what would have been my final call, the problem has been resolved.
>

CozmicDebris · Joined: 23 Oct 2007 Posts: 275

"Jar-Jar Binks" wrote in$Qf1.24917@newsfe07.phx:

> You cannot cancel without paying the ETF. That is the contract that
> you agreed to with Sprint.
>

If they don't provide the level of service agreed to inthat contract, it is
reason for cancellation without penalty.

The ability to recieve incoming calls would be a part of that contracted
service. If you can't recieve calls, Sprint has broken the terms of the
contract.

Quit being such a fanboi.

Jar-Jar Binks · Joined: 27 Sep 2007 Posts: 66

I believe that the correct term is "shill" Smile

You should check the fine
print of the contract to ensure that the contract says that they guarantee
that you will be able to make and receive calls. If not, then you just have
to pay the ETF and move-on.

Happy New Year to You,

Jar-Jar
(your favorite Star Wars Character)

"CozmicDebris" wrote in message @216.196.97.136...
> "Jar-Jar Binks" wrote in
> $Qf1.24917@newsfe07.phx:
>
>> You cannot cancel without paying the ETF. That is the contract that
>> you agreed to with Sprint.
>>
>
> If they don't provide the level of service agreed to inthat contract, it
> is
> reason for cancellation without penalty.
>
> The ability to recieve incoming calls would be a part of that contracted
> service. If you can't recieve calls, Sprint has broken the terms of the
> contract.
>
> Quit being such a fanboi.

Steve Sobol · Joined: 25 Jul 2007 Posts: 291

On 2008-01-01, Jar-Jar Binks wrote:
> You cannot cancel without paying the ETF. That is the contract that you
> agreed to with Sprint.

Absolutely wrong. For example, they will let you go without ETF if you move
to an area without Sprint coverage; my brother-in-law did this when he moved
up north of Edwards AFB, where Sprint doesn't have a network (California
City, Kern County). Also, if they can't fix the problem, and can't provide
service that the OP was paying for, the OP is likely to have a pretty good
court case in the event that Sprint refuses to let him cancel penalty-free.

--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol

Steve Sobol · Joined: 25 Jul 2007 Posts: 291

On 2008-01-01, Jar-Jar Binks wrote:
> I believe that the correct term is "shill" Smile

You should check the fine
> print of the contract to ensure that the contract says that they guarantee
> that you will be able to make and receive calls. If not, then you just have
> to pay the ETF and move-on.

If you can't EVER make or receive calls, you've got a case. If you only fail
to make or receive calls in certain places, you're screwed as no carrier
guarantees coverage everywhere.

--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol

CozmicDebris · Joined: 23 Oct 2007 Posts: 275

"Jar-Jar Binks" wrote in$Wt7.12392@newsfe14.phx:

> I believe that the correct term is "shill"

Based on your response below, I'm thinking the correct term is "idiot."

> Smile

You should check the
> fine print of the contract to ensure that the contract says that they
> guarantee that you will be able to make and receive calls. If not,
> then you just have to pay the ETF and move-on.

I'm well aware of the terms of the contract. Surely more knowledgeable
than a call center employee, Jerk-Jerk.

Not being able to receive calls due to a problem identified to Sprint that
is clearly not the fault of the user is grounds for cancellation of the
contract.

>
> Happy New Year to You,
>
> Jar-Jar
> (your favorite Star Wars Character)

Not even top 10

>
> "CozmicDebris" wrote in message
> @216.196.97.136...
>> "Jar-Jar Binks" wrote in
>> $Qf1.24917@newsfe07.phx:
>>
>>> You cannot cancel without paying the ETF. That is the contract that
>>> you agreed to with Sprint.
>>>
>>
>> If they don't provide the level of service agreed to inthat contract,
>> it is
>> reason for cancellation without penalty.
>>
>> The ability to recieve incoming calls would be a part of that
>> contracted service. If you can't recieve calls, Sprint has broken
>> the terms of the contract.
>>
>> Quit being such a fanboi.
>
>
>

William Hershman · Joined: 16 Aug 2007 Posts: 15

"Steve Sobol" wrote in message @amethyst.justthe.net...
> On 2008-01-01, Jar-Jar Binks wrote:
>> You cannot cancel without paying the ETF. That is the contract that you
>> agreed to with Sprint.
>
> Absolutely wrong. For example, they will let you go without ETF if you
> move
> to an area without Sprint coverage; my brother-in-law did this when he
> moved
> up north of Edwards AFB, where Sprint doesn't have a network (California
> City, Kern County). Also, if they can't fix the problem, and can't provide
> service that the OP was paying for, the OP is likely to have a pretty good
> court case in the event that Sprint refuses to let him cancel
> penalty-free.
>
>
>
> --
> Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
> Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
>

It's OK. The way it all unfolded, as of now I think the problem is
resolved. But I also think that if they fail to perform as specified in
the contract, they cannot compel me to perform either.

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