Certain incoming calls power off my headset????????

Joy · Joined: 28 Nov 2007 Posts: 2

I'm hoping for a bit of insight here as I am extremely curious.

It is verified that my Verizon service LG VX5300 cellphone works fine with
the Motorola H350 wireless bluetooth headset for outgoing calls.

But when a call comes in, if the phone number is in my phone address book,
the H350 powers off after a second or two. The phone continues to ring.

If the number is blocked (unrecognized by the phone) or not in my phone
contact list, the H350 works normally and the call can be answered
correctly.

I ALSO found that my second LG VX5300 does exactly the same thing, but my
third LG VX5300 works correctly for all incoming calls no matter if they
are in the phone or not.
(I'm fairly certain about the last phone but it was a quick test.)

I can't find any differences in the phones or the phone settings.
They were all purchased at the same time and have the same software
versions.

LG never heard of such a thing and was no help at all.

Motorola never heard of this and suggested the H350 is defective.
It is not. I exchanged it at the store for another and it does the same
thing.

Since when does a bluetooth device accept a "power off" command or get
confused
enough to do so?

I'll probably stop by the Verizon store for one last stab at getting an
answer,
but this is really odd and any thoughts or suggestions of what to try
would be
greatly appreciated!

Thanks,
Joy

Archived from group: alt>cellular>bluetooth

Larry · Joined: 25 Jul 2007 Posts: 682

Joy wrote in @user-
47b243c432.myhome.westell.com:

> I'll probably stop by the Verizon store for one last stab at getting an
> answer,
> but this is really odd and any thoughts or suggestions of what to try
> would be
> greatly appreciated!
>
>

Software bug in phone....Needs upgrade which VZW should be able to do in
the store.

Larry
--
Isn't it ironic that the same ISPs that are telling you
you're downloads threaten their networks......
.....are testing 100Gbps TV to sell on the SAME systems?
http://tinyurl.com/27qx3v

Joy · Joined: 28 Nov 2007 Posts: 2

On Tue, 27 Nov 2007 12:28:28 -0500, Larry wrote:

> Joy wrote in @user-
> 47b243c432.myhome.westell.com:
>
>> I'll probably stop by the Verizon store for one last stab at getting an
>> answer, but this is really odd and any thoughts or suggestions of what
>> to try
>> would be greatly appreciated!
>>
>>
>
> Software bug in phone....Needs upgrade which VZW should be able to do in
> the store.
>
> Larry

Hi Larry,

Since you were kind enough to respond, I thought I let you know what I
found.

It seems to be a bug in the Motorola bluetooth headset since both it and
the phone seem to be working perfectly otherwise.

The phone software upgrade did not help but we stumbled upon what makes
the problem happen.

Only when the phone is set to ring and announce (speak the name of the
caller in the contact list (like verbal caller id)) does the headset power
off. This is obviously a bug in the headset and explains why it happened
on two of my three phones. The third was set to ring only. Who would have
thought to check THAT setting???

I will be contacting Motorola to see if they would be willing to swap me
for a headset that doesn't have this problem.

Thanks again.

Joy

Larry · Joined: 25 Jul 2007 Posts: 682

Joy wrote in@user-47b243c432.myhome.westell.com:

> Only when the phone is set to ring and announce (speak the name
of the
> caller in the contact list (like verbal caller id)) does the
headset
> power off. This is obviously a bug in the headset and explains
why it
> happened on two of my three phones. The third was set to ring
only.
> Who would have thought to check THAT setting???
>
> I will be contacting Motorola to see if they would be willing
to swap
> me for a headset that doesn't have this problem.
>

Thanks for the info, Joy. Motorola is quite easy to deal with.
I'm using the finest headset I ever owned, and I've owned
hundreds, the MotorROKR S9 stereo bluetooth headset. Radio Shack
finally figured out they don't sell a stereo-capable BT phone so
are dumping them for $79.95, cheaper than the net! I bought one
and it is really great. It makes NO MECHANICAL NOISE,
WHATSOEVER, when you move your head around, one of my pet peeves
with all my headsets. It seals nicely to reduce outside noise
and its "soft" plastic is easy on the head/ears when wearing it.
Of course, it has all the controls for the phone's MP3 player and
telephone functions, interrupting the music for the call then
putting the music back on with my MotoROKR V6M handset. My only
beef is there is a 2400 Mhz "dead spot" if the phone is in my
shirt pocket and I'm listening to the headset. The music balks
in one tiny location. Needs more Bluetooth transmitter power, at
the expense of battery runtime, of course. If the phone is on my
belt, the deadspot is gone.

Good luck!

Larry
--
Isn't it ironic that the same ISPs that are telling you
you're downloads threaten their networks......
.....are testing 100Gbps TV to sell on the SAME systems?
http://tinyurl.com/27qx3v